Terms of service
Last Updated: Jan 25, 2026
1. Overview
This website is operated by Ecomris d.o.o. Throughout the Site, the terms “we”, “us” and “our” refer to Gentle Gains. By accessing our Site and/or purchasing from us, you agree to be bound by these Terms of Service, including any additional terms and policies referenced herein.
These Terms apply to all users of the Site, including browsers, customers, merchants, and content contributors. If you do not agree to all the terms, you may not access the Site or use our Services.
2. Eligibility and Use of the Site
By agreeing to these Terms, you confirm that you are of legal age in your jurisdiction or have given consent for any minor dependents to use this Site.
You may not use our products or services for illegal purposes, nor may you violate any laws in your jurisdiction, including copyright laws.
3. Services and Pricing
All products, descriptions, and prices are subject to change at any time without notice. We reserve the right to limit or discontinue products and services at our sole discretion. Product availability may be limited and is subject to our Return Policy.
We make every effort to accurately display product images and colors, but we cannot guarantee screen accuracy.
4. Order Accuracy & Refusal
We reserve the right to refuse any order, limit quantities, or cancel orders placed under the same account, billing/shipping address, or credit card. If an order is canceled, we will attempt to notify you via email or phone.
You agree to provide accurate and complete billing and shipping information.
5. Third-Party Tools & Links
We may offer tools or services provided by third parties “as is” without warranties. You assume full responsibility when using any third-party services or tools linked through our Site.
We are not responsible for third-party websites, products, or services linked from our Site. Please read their own terms and policies before engaging.
6. Intellectual Property
You may not reproduce, duplicate, sell, or exploit any portion of the Site or its content without our written permission.
All user-submitted content (e.g., feedback, reviews, suggestions) may be used by Gentle Gains for commercial or marketing purposes without compensation, unless otherwise agreed.
7. User Responsibilities and Conduct
You agree not to submit content that:
- Infringes any rights of third parties
- Is abusive, unlawful, misleading, obscene, or harassing
- Includes viruses or harmful code
Violation of these rules may result in immediate termination of Services.
8. Privacy and Personal Data
Your use of the Site is also governed by our Privacy Policy. By using our Services, you consent to the collection and use of your data in accordance with applicable privacy laws (including GDPR and CCPA).
9. Limitation of Liability
To the fullest extent permitted by law, Gentle Gains is not liable for any damages arising from use of the Services or products, including:
- Lost profits or data
- Indirect, incidental, or consequential damages
- Errors, delays, or interruptions in service
This applies even if we have been advised of the possibility of such damages. Some jurisdictions do not allow these exclusions, so this may not apply to you.
10. Indemnification
You agree to indemnify and hold harmless Ecomris d.o.o. and its affiliates, employees, and contractors from any claim or demand arising out of your breach of these Terms or your violation of any law or third-party rights.
11. Termination
These Terms remain effective unless terminated by either party. We may terminate or suspend access at any time for violation of these Terms. Upon termination, you remain liable for all outstanding payments and obligations up to the termination date.
12. Severability
If any part of these Terms is deemed unlawful or unenforceable, the remaining provisions remain in full force.
13. Governing Law & Dispute Resolution
These Terms of Service shall be governed by and interpreted in accordance with the laws of the European Union, without regard to conflict of law principles.
If you have concerns or disputes, we encourage you to first contact us directly via info@gentlegains.com to seek resolution.
14. Updates to the Terms
You can view the most current version of the Terms of Service at any time on this page. We reserve the right to modify or replace any part of these Terms by posting updates to our Site. Continued use of the Site after changes constitutes acceptance of the updated Terms.